Service operations challenges —how did our customers solve them?

Samsung
Starbucks
CJ
KORAIL
Nike

STCLab customer stories show how NetFUNNEL controls system inflow during massive traffic surges, and how BotManager separates real users from malicious bot and macro traffic. Explore the background, operations, and key outcomes through published customer stories and verified G2 user reviews.

G2 User Reviews

NetFUNNEL Users Love Us badge on G2

4.8

35 reviews

As of 2026.07.28

NetFUNNEL, experienced by our customers

A partner for successfulpromotions — from trafficcontrol to technical support

We could easily use a wide range of traffic control and real-time monitoring features. In particular, with setup and load planning tailored to expected traffic, we ran a large-scale purchase promotion with confidence.

Mid-market company user

G2

5.0

Keeping contracts and paymentsrunning even under peak traffic

We applied NetFUNNEL to new-product pre-orders and EV contract events. Even at peak concurrency, it prevented server overload so customers could complete contracts and payments without interruption.

Automotive industry user

G2

5.0

Turning course-registration chaosinto a stable, predictableprocess

For traffic-heavy events like course registration, we kept system uptime at 100%. Unlike before, when we were tied up recovering servers, we could distribute and focus our work, and setup and deployment were simple and easy to use.

IT operations team

G2

5.0

How did customers solve massivetraffic and malicious bot problems?

STCLab customers use NetFUNNEL to control massive traffic that spikes at specific times to match system capacity, and BotManager to identify and manage macro and malicious bot traffic. The following stories introduce the operational problems customers faced and the results confirmed after adopting our products.

Customers purchasing in a store

Delivering a stable purchaseexperience with zero downtime,even during large promotions

By controlling concurrency with NetFUNNEL,we ran a large promotion reliablywithout excessive infrastructure scaling.
F&BNetFUNNELLarge promotionZero downtime
Large concert ticketing

A ticketing case that handled380,000 concurrent users whilemanaging macro traffic

By applying NetFUNNEL and BotManager together,we controlled the surge and identified macro requeststhat made up 32% of all booking traffic.
TicketingNetFUNNELBotManager380K concurrent users
Aircraft parked at an airport

Detecting flight-booking botsthat the existing CDN missed

With BotManager, we identified bot trafficthat made up about 30% of all requests and cut unnecessary system load.
Aviation · TravelBotManagerBot detection~30% traffic reduction
Limited-edition pre-order sale

Selling out a limited product in13 minutes while preventing downtime

By sequentially controlling order traffic with NetFUNNEL,we completed a limited pre-order sale with no downtime.
F&BNetFUNNELLimited saleSold out in 13 min

Beyond the stories published here, contact our sales team to explore examples from industries and service environments similar to yours, operating approaches for expected traffic, and the adoption process.

FAQ

Do you disclose all the detailed figures in customer stories?

The scope of disclosure varies with each customer's security policy and contract terms. For undisclosed traffic volumes, applied architectures, and operational results, please reach out to our sales team.

Can I still use these as a reference if there's no case in my industry?

Yes. What matters more than industry is the pattern of traffic. Situations like massive concurrency, sudden spikes, and bot/macro inflows appear similarly across industries, so you can refer to cases with similar traffic characteristics. For specifics about your environment, our sales team can point you to comparable cases.

Which cases should I look at — NetFUNNEL or BotManager?

If your concern is downtime from massive concurrency or sudden traffic surges, look at the NetFUNNEL cases; if it is load or abuse from macros and automated bots, look at the BotManager cases. If both occur together, the ticketing case that applies both products is the closest match.

Can NetFUNNEL and BotManager be used together?

Yes. In environments where massive access and macros occur together, such as ticketing, the two products are used side by side. NetFUNNEL controls legitimate user inflow to match system capacity, while BotManager identifies and blocks macro and malicious bot traffic to protect the experience for real users.

What metrics measure the impact of adoption?

We measure with metrics aligned to your service goals — number of outages, peak concurrent throughput, server load (CPU and response time), the share of macro/bot traffic, and promotion completion rates. We compare before and after adoption on the same basis to verify the improvement.

How can I see similar customer cases that aren't publicly disclosed?

For security reasons, detailed figures beyond the published stories and non-public cases in similar industries or environments are shared through our sales team. Tell us about your service environment and expected traffic via the contact form, and we will prepare the closest matching case.